Warranty policy
Websites, software and technology solutions delivered by Innocom carry a 10-year warranty commitment with 24/7 technical support.
Scope
This policy covers every customer using Innocom's website design, ABMS business management software, CRM, call centre, business email and other technology services delivered under contract. The text below is a summary; the binding terms for each project are set out in its contract and acceptance record.
Innocom's commitments
10-year warranty
Innocom software, website and technology services carry a 10-year warranty commitment.
24/7 support
Engineers are on duty 24/7, taking requests on hotline 1900.068.895.
Schedule commitment
A clear work plan and a delivery schedule committed to from the start of the project.
Outcome commitment
Delivery is measured against the KPIs agreed between the customer and Innocom.
Training & handover
Training and knowledge transfer continue until your team owns the technology.
Technology updates
Innocom regularly emails customers about new technology relevant to their operations.
Detailed terms
1. Warranty term
The 10-year term starts on the date both parties sign the acceptance and handover record. For annual subscriptions — hosting, domains, SSL certificates and business email — support applies while the service remains active.
2. What is covered
Covered: fixing defects against the accepted scope; restoring service after an outage; recovering data from backups managed by Innocom; and re-training when your operating staff changes.
3. Exclusions
Not covered: new features beyond the accepted scope; incidents caused by the customer or a third party editing source code, server configuration or installing incompatible plugins; failures in third-party services not supplied by Innocom; and data loss from customer deletion or compromised admin credentials.
4. Claim and resolution process
Send a request to hotline 1900.068.895, [email protected] or the website contact form, describing the fault and when it occurred. Innocom accepts requests 24/7, triages priority and responds with a resolution plan. Outages take precedence over all other requests.
5. Data protection during service
When system access is required, Innocom uses a dedicated account, logs every action and touches only what the fix requires. Temporary access is revoked on completion at the customer's request.
6. Handover and re-training
During the warranty period, if your operating staff changes, Innocom re-trains the new team. Documentation and administrator credentials are handed over in full at acceptance.
Frequently asked questions
Need warranty support?
Call 1900.068.895 or submit the contact form — our engineers are on duty 24/7.
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