Clinic CRM software
Conflict-free scheduling, automatic recall reminders and continuous post-treatment contact — in one system.
What clinic CRM solves
Most clinic revenue comes from returning patients, yet appointments still live in a paper book and recalls depend on whether the receptionist remembers. Innocom deploys a medical CRM on ABMS: patient records, per-doctor schedules, Zalo recall reminders and per-service revenue reports in one place — the model we built for Vietmedical and Medlatec.
Common clinic problems
Double bookings and peak overload
Phone and chat bookings collide, putting two patients in one doctor's slot.
Patients never return
With nobody sending recalls, patients abandon treatment plans halfway.
Fragmented records
Visit history sits on paper while lab results sit on another machine — nothing is quick to look up.
Marketing spend is unmeasured
Ads run without knowing which channel brought the patient or which service is profitable.
Core features
Electronic patient records
Visit history, orders, prescriptions and doctor notes retrievable in seconds.
Revenue by service
See which service, doctor and marketing channel actually generates revenue.
Zalo recall reminders
Automatic appointment, medication and recall messages timed to the treatment cycle.
Per-doctor scheduling
Shifts, free slots and room capacity shown visually — no more double bookings.
Tablet-friendly front desk
Check-in, lookup and payment right at the desk without heavy software.
Patient data security
Role-based permissions, full access logs and data hosted in Vietnam.
Deployment process
Discovery
We map reception flow, specialties, service catalogue and current billing.
System design
We agree on record templates, scheduling rules and recall scenarios.
Setup & migration
We build the system, connect Zalo OA and the call centre, and import legacy records.
Training & go-live
We train front desk, nurses and doctors, run in parallel for a period, then hand over.
Frequently asked questions
Retain patients with process, not memory
Book a live demo and see the system running on your clinic's own workflow.
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