Spa & beauty CRM software
Track every treatment course and session used, and invite clients back exactly when their skin needs the next visit.
What spa CRM solves
Spas sell multi-session courses and prepaid cards, so the challenge is not the first sale but finishing the course. Innocom deploys CRM on ABMS: every client holds a course card, sessions are deducted at check-in, the next appointment is reminded over Zalo, and the system flags cards about to expire or clients who have gone quiet.
Common spa problems
Sessions counted on paper
Client and spa disagree on remaining sessions because each keeps its own tally.
Abandoned treatment courses
A client stops mid-course and nobody calls — you lose both the client and the result.
Therapists double-booked
Bookings arrive from several channels; at peak hours there are not enough beds or staff.
prob4T
prob4D
Core features
Client profile & skin history
Skin condition, products used and before/after photos captured per session.
Course & revenue reports
Course completion rate plus revenue by service and by therapist.
Next-session reminders on Zalo
Automatic appointment reminders, birthday greetings and win-back messages.
Course & prepaid cards
Sessions deducted automatically at check-in and visible to the client — no more disputes.
Therapist & bed scheduling
See capacity by time slot, avoid overlaps and smooth out peak hours.
Permissions & photo privacy
Before/after photos and client details visible only to authorised staff.
Deployment process
Discovery
We map your service catalogue, course pricing and current guest flow.
System design
We agree on card structure, deduction rules and post-session care scenarios.
Setup & migration
We build the system, connect Zalo OA and import clients with their remaining sessions.
Training & go-live
We train front desk and therapists, run a pilot, then hand over with warranty.
Frequently asked questions
Keep clients through the whole course
Book a live demo to see course cards and reminder journeys in action.
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