Vtiger CRM support packages
Running Vtiger CRM yourself and hit a bug, need a customisation or a version upgrade? Buy support tickets as you need them — no long-term contract.
How ticket support works
Plenty of companies install Vtiger CRM themselves and run it fine, hitting only the occasional technical snag: a workflow that will not fire, a report that needs fixing, a version upgrade. Retaining a full engineering team for that is overkill. Innocom — a Vtiger CRM implementation partner in Vietnam — sells support on a per-ticket basis: describe the issue, we resolve it and deduct a ticket, with no monthly commitment.
When you need a ticket
Something broke after a change
You edited a workflow or added a module and now the system errors with no obvious cause.
Customisation beyond the settings screen
A report, field or approval flow goes past what the configuration UI can express.
Upgrades feel risky
You want the latest version but fear existing customisations and data will break.
What a ticket covers
Bug fixing
Diagnose and fix faults on your running Vtiger CRM, with an explanation of the root cause.
Workflow & report customisation
Adjust automations, fields, print templates and reports to match your process.
Backup before every change
We always back the database up before touching it, with a rollback path if the result is not what you expected.
Guidance & re-training
A ticket can be spent on a remote walkthrough when your CRM admin changes.
Version upgrades
Move Vtiger to a newer release and verify existing customisations and data afterwards.
A record of the work
Each ticket closes with a written summary of what changed on the system, so you keep the history.
How to use it
Describe the request
Send the fault or customisation request with screenshots by email or hotline.
Confirm the scope
We assess the request and confirm how many tickets it costs before starting.
Execute
Back up, work on a test instance where needed, then apply to production.
Accept & deduct
You verify the outcome; the ticket is only deducted once the request is complete.
Ticket packages
Single ticket
- One technical request handled
- Backup before any change
- Written work summary
- No contract commitment
- Business-hours support
5 tickets
- Five technical requests
- Better rate than single tickets
- Priority queue
- Usable for re-training sessions
- Summary report when the bundle is used up
Fresh install
- Vtiger installed on your server
- Security & backup configuration
- Initial data import
- User training session
- Installation warranty
Ticket pricing depends on your Vtiger version, the extent of existing customisation and the priority level. Contact 1900.068.895 or [email protected] for a quote and terms.
Frequently asked questions
Need something fixed in Vtiger?
Describe the request on 1900.068.895 or [email protected] — we confirm the scope and ticket cost before starting.
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