ABOUT Phuong Hoang Technology and Travel Co., Ltd
Phuong Hoang Tour is a reputable unit in the field of travel and tourism event organization, bringing complete and memorable journeys to all types of customers, from individuals, small groups to businesses, organizations and communities. With a professional team, Phuong Hoang Tour not only organizes, manages and coordinates domestic and international tours but also creates programs combining sightseeing and inspection, helping customers find foreign partners through international fairs.
BUSINESS CHALLENGES
Complex tour management process
Orders managed across multiple spreadsheets and platforms, causing delays and errors in tracking.
Fragmented customer information
Customer data scattered across multiple sources, making it difficult to manage and provide personalized services.
Inefficient marketing management
Lack of tools to track marketing campaigns and measure effectiveness, leading to wasted marketing budget.
Automated document processing with AI
Automatically extract customer information from booking forms and contracts
Process and store tour documents efficiently
Reduce manual data entry time and errors
Standardized sales process
Manage tour sales process from consultation to contract signing
Track sales opportunities and customer care schedules
Automatically remind staff of tasks and schedules
Comprehensive marketing management
Track and measure effectiveness of marketing campaigns
Manage customer data for targeted marketing
Analyze customer behavior and preferences to optimize tours
CLIENT TESTIMONIALS
"ABMS has helped Phuong Hoang Tour standardize tour management processes, from customer care to sales. We can now track all customer information and tours on a single platform, significantly improving operational efficiency."