WorkGPT AI Chatbot for the interior industry
ACC3230
For confidentiality reasons we do not disclose the client's details.
About ACC3230
ACC3230 is a trusted turnkey interior design and construction company. Over more than ten years it has delivered hundreds of projects a year — apartments, offices and high-end villas — creating spaces that are both comfortable and beautiful. With its own modern factory and a team of experienced architects and technicians, ACC3230 controls quality from design through installation, so every finished project meets both the quality bar and the client's taste.
The problems ACC3230 faced
Nobody on duty after hours
Customers ask about products, quotes or advice in the evening and at weekends, but there aren't enough staff to cover those hours. Replies come late, satisfaction drops and prospects drift to competitors.
Slow replies — information takes time to find
When a customer asks to see design samples or a suitable build option, staff have to dig through the archive for photos, drawings or similar projects. The reply drags on, the conversation loses momentum and the company looks unprofessional.
Messages slip through the cracks
At peak hours the volume of messages means some scroll away unanswered — and every late reply is a potential customer lost.
The solution
WorkGPT.ai
A smart AI teammate
Always on, instant to start, adapts on its own
Innocom deployed an AI chatbot connected to the company's Facebook page so messages are answered automatically — fast, helpful support at any hour.
Smarter customer conversations
By reading each message and recognising what the customer needs, the chatbot suggests design samples, real build photos or the right price list within seconds. It is wired into ACC3230's internal library, so the answers on style, materials, build process and warranty are accurate and consistent. It can also tailor replies to each customer's taste, which feels like personal consulting — lifting the customer experience while taking load off the sales team.
Replies around the clock
The chatbot sits directly on ACC3230's Facebook page as a 24/7 consultant, answering every question the moment it arrives — after hours, in the evening or at the weekend.
Capturing contact details
The chatbot is written to ask for contact details gracefully, in the flow of the conversation. When someone shows interest or needs deeper advice, it offers to take a phone number, email or address so the team can help further. Everything lands straight in the system for a consultant to pick up. Because the ask feels natural rather than pushy, ACC3230 collects qualified leads efficiently — the base for later sales and care campaigns.