ABOUT ACC3230
ACC3230 is a trusted turnkey interior design and construction company. Over the past decade it has delivered hundreds of projects a year — apartments, offices and high-end villas — creating living and working spaces that are both comfortable and beautiful.
With a modern production facility and a team of experienced architects and technicians, ACC3230 controls quality from design through installation, so every finished project meets both its quality standards and the client's taste.
KEY RESULTS
60%
Of customers message outside office hours
24/7
Chatbot online, responding and advising in time
50%
Of conversations end with a phone number captured
Cải thiện
Better customer care and a higher conversion rate
BUSINESS CHALLENGES
No one on duty after hours
Many customers ask about products, pricing or consultations in the evening or at weekends, but the company did not have the staff to cover those hours. Replies came late, satisfaction dropped and prospects drifted to competitors.
Slow replies while staff hunt for information
When a customer asked for design samples or a suitable construction option, staff had to dig through the archive for photos, drawings or comparable projects. That stretched response times, broke the flow of the conversation and left an unprofessional impression.
Messages slipping through the cracks
At peak hours the volume of incoming messages pushed older conversations out of sight. Late replies meant genuine leads were simply lost.
Smart, context-aware consulting
Reads each message, identifies the need and suggests matching designs, real installation photos or the right price list within seconds.
Connected to ACC3230's internal knowledge base, so answers on style, materials, construction process and warranty policy stay accurate and consistent.
Tailors replies to each customer's taste and requirements, so the conversation feels personal rather than scripted.
Improves the customer experience while taking pressure off the consulting team.
Answering messages 24/7
The AI chatbot is embedded directly in ACC3230's Facebook page.
It works as a round-the-clock consultant, answering every question the moment it arrives.
Evenings, weekends and public holidays are covered — there is no longer a gap in response.
Capturing customer contact details
When a visitor shows interest or asks for a detailed quote, the bot naturally asks for a phone number, email or address.
Those details go straight into the system so the sales team can pick the conversation up quickly.
The approach stays friendly and unforced, building a lead database for later sales and care campaigns.
