ACC3782
About ACC3782
ACC3782 distributes massage chairs in Vietnam, serving middle-aged customers and families who care about health and relaxation at home.
The products are expensive and come in many models and feature sets, so every buyer needs a detailed explanation before deciding. During ad campaigns the flood of Zalo and Messenger enquiries overwhelmed both replies and record-keeping.
The problems ACC3782 faced
01
Manual advice, slow replies
When enquiries spike the team is overwhelmed: replies come late or never, the experience suffers and orders are lost.
02
Leads lost to slow photos and quotes
Staff dug for product details by hand — slow and hard to picture, so prospects hesitated to leave a phone number.
03
Too many internal documents
Documents and policies change often, so new staff struggle to look things up and advice drifts out of sync.
The solution
Innocom rolled out WorkGPT AI Zalobot and MessengerBot — automating advice, quoting and instant photo sharing for ACC3782. The system keeps replies flowing, takes load off the team and lifts the close rate.
Photos and quotes sent straight into the chat
When someone asks about a specific chair, the bot sends illustrative photos, describes what it does and quotes the price right inside the chat. Seeing it makes the choice easier, builds trust and encourages people to leave a phone number.
Product videos sent live during the chat
The chatbot can send a product video inside the chat, so customers see how a chair works, what stands out and how well it is made. The right video is picked automatically from what the customer wrote. Motion and real sound make the conversation livelier, build trust and draw people further into the product.
Answering every question on products, policy and service
The chatbot answers every question quickly, accurately and in full, at any hour. Customers never wait for a human and the team's workload drops — so the advice stays professional and consistent throughout.
The bot learns internal documents and keeps advice consistent
WorkGPT Chatbot AI reads and learns straight from ACC3782's own documents — price lists, product guides, promotions, technical sheets — so it always reflects the latest content. Staff can look things up through it and get answers grounded in verified data, keeping advice consistent and cutting onboarding time for new hires.
The results
After rolling out WorkGPT AI ZaloBot and MessengerBot, ACC3782 recorded
100%
Message response rate, including after hours
< 1 min
Average response time
45%
More phone numbers left behind
30%
Higher conversion of warm leads