ABOUT ACC3782
ACC3782 distributes massage chairs in Vietnam, targeting middle-aged buyers and families who care about health and relaxation at home.
The products are expensive and feature-rich, so consultants have to explain them in detail before a customer commits. During ad campaigns the volume of enquiries on Zalo and Messenger surged, and responding to them became unmanageable.
KEY RESULTS
100%
Of messages answered, including after hours
Rút ngắn
Shorter average response time
+45%
More customers leaving a phone number
+30%
Higher conversion from interested prospects
BUSINESS CHALLENGES
Manual consulting, slow replies
When traffic spiked the consulting team was overloaded; messages were answered late or missed entirely, hurting the experience and losing sales.
Losing buyers to slow images and quotes
Staff had to look up product information by hand. It took time and lacked visuals, so customers hesitated to leave a phone number.
Too many internal documents to keep straight
Documents and policies changed often, so new staff struggled to find the right answer and advice became inconsistent.
Images and quotes right inside the chat
When a customer shows interest in a model, the bot sends illustrative photos and the matching price list.
Visual answers make the product easy to picture and build trust.
That nudges customers to leave a phone number for follow-up.
Product videos sent during the conversation
The chatbot delivers product videos directly in the conversation.
Customers can see how each chair works, its key features and its real build quality.
Videos are picked automatically from the message content, making the consultation far more vivid.
Answering every product, policy and service question
Fast, accurate and complete answers to every question, at any hour.
Customers no longer wait for a consultant to become free.
The consultation stays professional and consistent from first message to last.
A bot that learns from internal documents
It reads and learns from price lists, product guides, promotion policies and technical documents.
It always works from the latest verified content when answering.
Staff can ask the bot to look things up, keeping advice consistent and cutting onboarding time for new hires.
