ACC3862
About ACC3862
ACC3862 runs a modern network of coworking spaces offering flexible offices, hot desks and meeting rooms by the hour.
Every day a large number of prospects message the page for quotes, tour bookings or service details — making timely replies and good customer care a real challenge.
The problems ACC3862 faced
01
Missed customers from slow replies and slow photo sharing
Message volume spikes beyond what the team can answer, so service details arrive late and conversion suffers.
02
Phone numbers left behind but not followed up in time
Prospects leave their details or ask about complex packages, but sales cannot pick them up in time and the opportunity is lost.
03
Prospects go quiet after the first reply
Many go quiet after receiving a quote. Without automatic follow-ups, the conversation stalls and leads slip through.
The solution
Innocom rolled out WorkGPT AI MessengerBot — a smart assistant that automates ACC3862's entire advising and customer-care flow on Facebook. It focuses on instant replies, organised customer data and getting hot leads to the sales team fast.
The chatbot advises and sends photo links automatically
WorkGPT AI MessengerBot sits on the official fanpage, reads each message and sends photo links and a full description of the right package automatically. Trained on ACC3862's own documents, it answers accurately and naturally, so guests understand the service that fits them without waiting for a human.
Alerting sales the moment a hard question lands
When someone leaves a phone number or asks about a complex package — a private office by the month, a long-term desk — the bot hands the conversation to a sales rep to take over directly. Response times drop and no prospect is left behind.
Automatic reminders when a guest goes quiet
WorkGPT AI MessengerBot follows up on its own if a guest has not replied within one to two hours. That keeps the conversation alive, brings people back and lifts the close rate without anyone tracking threads by hand.
The results
After rolling out WorkGPT AI MessengerBot, ACC3862 recorded
99%
Message response rate, including outside office hours
40%
Less manual work for the team
35%
More prospects re-engaged thanks to automatic reminders
< 1 min
Average response time, for a better guest experience