WORKGPT AI CHATBOT FOR STUDY-ABROAD CONSULTING
ACC3125
For confidentiality reasons we do not disclose the client's details.
About ACC3125
ACC3125 is one of Vietnam's leading study-abroad consultancies. Over nearly two decades it has built a network of partner schools in almost 20 developed countries. Its service covers the whole journey: choosing a school, preparing the application, applying for scholarships and visas, then arranging accommodation, flights and ongoing care while the student is overseas.
The problems ACC3125 faced
Slow customer replies
Messages and calls arrive all day long, especially at peak hours and outside working hours, and the team simply cannot keep up. Conversations pile up, messages scroll away and important requests get missed — which hurts the customer experience and lowers conversion.
Inaccurate answers
Handling many requests at once, consultants skip the double-check or work from information that partner schools have already updated. Wrong or vague answers about programmes, fees or entry requirements erode trust and damage the company's reputation.
The solution
WorkGPT AI
A smart AI teammate
Always on, instant to start, adapts on its own
Innocom built an AI chatbot into the company's systems so consultants can reach scholarship, school and procedure data instantly and accurately. The chatbot answers students' questions automatically and supports consultants throughout the advisory process.
01
Context-aware advice
The chatbot does more than follow a script: natural-language processing lets it read the intent and context behind each question. Connected straight to a central data store — the latest scholarships, programmes, entry requirements and application steps — it answers quickly, accurately and consistently.
It is also trained to suggest options that fit the individual student, recommending schools and majors based on grades, budget, interests or preferred country.
02
Hand hard questions to a human
When a question goes beyond what it can answer, the chatbot hands the conversation to a consultant together with the full chat history, so the person picks up exactly where the bot left off.
Running 24/7, it also guarantees a timely reply outside office hours, takes pressure off the team and all but eliminates missed messages.
03
Pricing and closing
Once the student names a destination, major, intake, scholarship type and add-on services, the chatbot pulls the latest cost data from the system and works out the total quickly and accurately. The result is laid out item by item, including the best options when a scholarship or promotion applies.
04
Multilingual advice
The chatbot detects the language a customer writes in — Vietnamese, English, Korean, Japanese, Chinese and other common languages — and replies in kind. That matters in study-abroad consulting, where students and parents live in different countries. It does not merely translate: it adapts tone and phrasing to the culture and context so information about programmes, scholarships and paperwork lands clearly.
