Privacy Policy

Innocom collects your personal information for the purposes of:

• Providing services and products as requested

• Processing orders, payments and deliveries

• Technical support and customer care contact

• Sending promotional information and new products (with your consent)

• Improving service quality and user experience

• Compliance with legal requirements

We may collect the following information:

• Full name, phone number, email address

• Company name, position, industry

• Contact or delivery address

• Technical info: IP, browser, device, cookies

• Communication content via email, chat or phone

We DO NOT collect sensitive information such as: ID numbers, bank account details, your passwords on other services.

Innocom is committed to absolute security of your personal information:

• Using SSL/TLS encryption for all data transmission

• Server systems protected by firewall and 24/7 monitoring

• Only authorized employees have access to customer information

• Data is regularly backed up and stored in certified data centers

• Compliance with international security standards

Innocom does NOT sell, rent or exchange your personal information with any third party, except:

• Service delivery partners (hosting, domain, SSL) with your consent

• Competent state authorities as required by law

• Cases necessary to protect legitimate interests of Innocom

You have the following rights regarding your personal information:

• Right to access: Request to view personal information we store

• Right to correct: Request to update or correct inaccurate information

• Right to delete: Request deletion of personal information (except where law requires retention)

• Right to refuse: Opt out of marketing emails at any time

• Right to complain: Contact us if you have any questions about privacy

Our website uses cookies to:

• Remember your language preferences and settings

• Analyze traffic and user behavior (Google Analytics)

• Improve website performance and experience

You can disable cookies in your browser settings, however some features may be affected.

If you have any questions about the Privacy Policy, please contact:

• Email: [email protected]

• Hotline: 1900.068.895

• Address: VTC Online Building (10th & 17th Floors), 18 Tam Trinh, Hanoi

This policy is effective from January 1, 2024 and may be updated from time to time. Any changes will be posted on the website.