ACERCA DE Goldmark Oakham Co., Ltd
Goldmark Oakham is a high-end jewelry brand from France, founded in Paris in 1947. With over 70 years of diamond crafting experience, the brand has established its position among royalty and the global elite. Currently, Goldmark Oakham is present in many fashion capitals such as London, New York, Hong Kong, Milano and Tokyo. In 2022, the company officially set up an office in Vietnam, expanding into the Asian market. Here, Goldmark Oakham brings exquisite jewelry lines for elite customers, with a commitment to quality and premium service experience.
RESULTADOS CLAVE
100%
Data accuracy & synchronization
75%
Reduced manual task assignment time
0%
Contact record duplication
5x
Faster campaign setup
DESAFÍOS EMPRESARIALES
Ineffective telesales process
Customers are not classified by sales stage for management, customer data has no filtering mechanism, leading to ineffective and difficult-to-control care processes. In addition, customer allocation to care staff is not reasonable, causing workload imbalance and affecting overall team performance.
Difficult to manage customer payments
There is no centralized storage system, making it difficult to manage customer information and track payment details. Lack of transparency in transaction data affects customer care effectiveness.
Difficult to track staff performance
Tracking staff performance still relies on manual methods via notes and Excel, lacking automatic reports to accurately evaluate work results, making it difficult to optimize employee work efficiency.
Optimize customer care process via telesales
Classify customers by sales stage for effective management
Filter and segment customer data systematically
Intelligently allocate customers to staff based on capacity and workload
Accurate and transparent payment information management
Centralized storage system for easy tracking of payment information and customer transactions
Improve management efficiency and customer care
Standardized process for measuring work efficiency in real-time
Automatic reporting system to accurately evaluate work results
Real-time performance tracking dashboard
Optimize employee work efficiency through data-driven insights
DEMO Y RECURSOS
Experimente el sistema BNI-Ready de forma intuitiva a través del video de demostración detallado a continuación
TESTIMONIOS DE CLIENTES
"ABMS has helped Goldmark Oakham optimize the telesales customer care process, manage payment information transparently and accurately track employee performance. We can now effectively manage customer data and improve the quality of customer care services."