ACERCA DE ACC3822
ACC3822 is a women's fashion brand with a modern, refined and youthful style.
Aiming for a shopping experience that is convenient, fast and friendly online, the brand keeps looking for technology that streamlines consulting, customer care and order management.
RESULTADOS CLAVE
~100%
Response rate — customers are answered even after hours
-50%
Less manual work for staff
+35%
Higher order close rate
Tập trung
Customer and order data managed in one place
DESAFÍOS EMPRESARIALES
Messages arriving all at once
At peak hours or during promotions the volume spikes beyond what consultants can handle. Messages get buried or answered late, and the experience suffers.
Many questions, few buyers
Staff spent hours advising, sending photos and quoting prices to people who were only browsing, cutting productivity and raising staffing costs.
After-hours messages
Customers often write in the evening or at weekends when nobody is on duty. Without an immediate reply, orders and conversions slipped away.
Understanding both text and images
It reads what customers send — text, emoji and photos of products alike.
The AI analyses context and identifies the product in the image before replying.
For example, it can tell which dress, colour or size the customer means, so the conversation flows naturally.
Style suggestions, photos and prices, automatically
From what the customer describes, the bot suggests similar items with photos, details and prices.
Everything is synced from the internal catalogue, so what customers see is accurate and current.
They can browse and choose inside the chat, which shortens the path to a decision.
CRM integration for stock and data sync
It connects straight to the CRM and checks stock in real time.
Product availability updates automatically as customers order or enquire.
Chat history, order details and customer records are stored centrally, making performance easy to manage and review.
