Telesales is a concept that is no longer unfamiliar to most people. Although telesales can sometimes make many customers feel uncomfortable, it is still considered an important sales method in many industries such as real estate, insurance, retail, and services…
Understanding Telesales and the Role of Telesales in Enterprises
Telesales is a popular sales method today. Through phone calls to customers who have or do not yet have needs, telesales representatives introduce and provide consultation on one or more products or services of the enterprise.
Telesales is consistently regarded as one of the sales methods that can reach customers quickly and effectively. Therefore, many enterprises aim to build a high-quality and highly effective telesales team.
The Role of Telesales in Enterprises
Leveraging Existing Data
Many enterprises possess a large amount of customer data. Telesales teams are the ones who help enterprises filter and exploit that data as effectively as possible.
Connecting Enterprises with Potential Customers
The key and most important role of telesales is connecting with customers. Through exchanges for consultation and introduction of products and services to customers. The goal of this is to identify potential customers to “close sales,” “generate leads,” and create as much revenue as possible for the enterprise.
Promoting Products, Services, and Promotions to Customers
In addition to marketing activities, Telesales is also widely chosen by many businesses as an effective channel for promoting products and services to customers. Sometimes, this method can even be more effective than marketing because, beyond promotion, Telesales can also quickly close orders.
Contactless shopping
Although it cannot be compared to online shopping in e-commerce, Telesales remains an effective form of contactless business. Exchanges over the phone can also help businesses better understand their customers. This enables them to consult and introduce the most suitable products and services. In particular, during the current period when the Covid-19 pandemic situation remains dangerous and people limit going out and making in-person purchases, Telesales further demonstrates its strength and value.
Call Center Switchboard – The optimal solution to enhance Telesales operational efficiency
Does your business have a large Telesales team with excessively high monthly outbound call costs? With a simple comparison below, you will see how effective the VTiger Telesales switchboard is in helping you save costs compared to the old mobile switchboard system.
What makes the Call Center Switchboard stand out?
Not only can it be flexibly set up according to various scenarios for both inbound and outbound calls, but the Call Center Switchboard system can also integrate CRM, number providers, calling devices, and SIM card splitters.
The VOIP Call Center switchboard solution combined with Vtiger CRM not only helps increase Telesales productivity but also saves costs and manages information extremely effectively.
Key features of the Call Center Switchboard
Outbound Calling
The Call Center Switchboard supports making hundreds of outbound calls simultaneously with just one simple click. All calls are recorded and reported in the CRM.
- One-click outbound call (C2C)
- Call note
- Call recording
- Automatic outbound calls
- Call list distribution
- Call routing by carrier
- Automatic dialing
- Reporting and statistics
Inbound Calls
The Call Center switchboard supports receiving all incoming calls and messages to the system, tracking missed calls, and performing intelligent call forwarding.
- Display caller information
- Call note
- Record all incoming calls
- Intelligent call forwarding
- Receive after-hours calls
- Receive incoming messages
- Display missed calls
- Reporting and statistics