Question 1

How much does website design at Innocom cost?

Accepted Answer

Website design costs at Innocom depend on specific requirements, ranging from $200 to $2,000+ depending on scale and features. We always provide detailed and transparent quotes before starting.

Question 2

How long does it take to complete a website?

Accepted Answer

Average time is 7-30 working days depending on complexity: • Landing Page: 5-7 days • Business Website: 10-15 days • E-commerce Website: 20-30 days • Complex Portal/Web App: 30-60 days

Question 3

Does Innocom hand over the full source code?

Accepted Answer

Yes, Innocom commits to handing over the entire source code after full payment. You have complete ownership and usage rights.

Question 4

Are websites mobile-compatible?

Accepted Answer

All websites designed by Innocom are fully responsive, displaying perfectly on all devices: desktop, tablet and mobile. This is a mandatory standard in every project.

Question 5

Does Innocom provide warranty after handover?

Accepted Answer

Innocom provides lifetime product warranty. During the first 12 months, we provide free bug fixes. After that, annual maintenance fees are very reasonable.

Question 6

What is the uptime guarantee for Innocom hosting?

Accepted Answer

Innocom guarantees 99.9% uptime for all hosting packages. Server systems are hosted in Tier III certified data centers with 24/7 monitoring.

Question 7

Can I transfer hosting from another provider to Innocom?

Accepted Answer

Absolutely! Innocom supports free migration from old hosting to Innocom hosting. The process usually takes 1-2 working days and ensures no service interruption.

Question 8

Is SSL Certificate mandatory?

Accepted Answer

SSL is mandatory if you want: • Website to show "https" secure badge • Better Google ranking (SEO) • Protect customer data • Increase user trust Innocom provides free SSL for all hosting packages.

Question 9

How to register a domain name?

Accepted Answer

You can register domain names directly through Innocom. We support all popular extensions (.com, .vn, .com.vn, .net, .org...) at competitive prices with automatic renewal.

Question 10

How is business email different from free email?

Accepted Answer

Business email (e.g., info@company.com) provides: • Professional brand image • Larger storage (25-50GB/account) • Higher security with encryption • Centralized management for company • Professional anti-spam and antivirus

Question 11

Can I use business email on mobile?

Accepted Answer

Yes, Innocom business email is fully compatible with all email apps on mobile (Gmail app, Outlook, Apple Mail) and web browsers.

Question 12

How much does business email cost?

Accepted Answer

Innocom business email plans start from $2.5/month/account. Prices decrease with the number of accounts registered. Contact us for detailed quotes.

Question 13

What can WorkGPT AI do for my business?

Accepted Answer

WorkGPT AI helps businesses: • Auto-respond to customers 24/7 • Intelligent data analysis and reporting • Create marketing content, emails, articles • HR assistant support • Internal process automation

Question 14

What business size is ABMS suitable for?

Accepted Answer

ABMS is suitable for all business sizes from small (5-10 employees) to large (1000+ employees). The flexible module system allows you to choose suitable modules and expand when needed.

Question 15

Can Vtiger CRM integrate with Zalo and Facebook?

Accepted Answer

Yes, Vtiger CRM integrates with: • Zalo (via Zalo OA API) • Facebook Messenger • Email (SMTP/IMAP) • VOIP Call Center • Website (live chat) Innocom supports full integration configuration.

Question 16

Is Zalo Bot different from regular chatbots?

Accepted Answer

Innocom's Zalo Bot is optimized specifically for the Zalo platform with: • ZNS (Zalo Notification Service) support • Zalo Mini App integration • Automatic customer segmentation • Broadcast messaging • Direct CRM connection

Question 17

What payment methods does Innocom accept?

Accepted Answer

Innocom accepts: • Bank transfer (preferred) • Cash at office • International credit/debit cards (Visa, Mastercard) • E-wallet payments (Momo, ZaloPay) Full VAT invoices are provided.

Question 18

Is a contract required?

Accepted Answer

Yes, all projects have clear contracts including: scope of work, timeline, pricing, payment terms, rights and obligations of both parties. Contracts protect both sides' interests.

Question 19

What is the refund policy?

Accepted Answer

Innocom has a clear refund policy: • Website design: 100% refund if cancelled before design • Hosting/Domain: No refund after activation • Software: Refund within first 30 days Details on the Terms of Service page.

Question 20

What support channels does Innocom offer?

Accepted Answer

Innocom offers multi-channel support: • Hotline: 1900.068.895 (8am-10pm) • Email: hello@innocom.vn (response within 2h) • Zalo Official Account • Ticket system on customer portal • In-person support at HN & HCM offices

Question 21

What is the technical support response time?

Accepted Answer

Innocom guarantees response times: • Critical issues (website down): < 30 minutes • Normal issues: < 2 hours • Support requests: < 4 hours • Consultation requests: < 24 hours

Question 22

Does Innocom support outside business hours?

Accepted Answer

Yes, our technical team is available 24/7 for hosting and server services. For other requests, we support from 8am-10pm every day (including weekends and holidays).

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