关于 ACC3125
ACC3125是越南领先的留学咨询机构之一。在近二十年的时间里，它已在近20个发达国家建立了合作学校网络。
其服务涵盖留学全过程：选校、准备申请材料、申请奖学金和签证，以及安排住宿、机票和学生在海外期间的持续关怀。
关键成果
40%
减少信息查找时间
30%
借助聊天机器人提高咨询效率
20%
客户满意度提升
Cải thiện
更优的服务质量与体验
企业挑战
咨询回复缓慢
全天不断有消息和来电涌入，尤其是在高峰时段和非工作时间，速度远超员工处理能力。同时处理大量对话时，信息容易遗漏，重要请求被忽视——损害客户体验并降低转化率。
回复不一致或不准确
顾问同时处理大量请求时，往往跳过数据复核步骤，或未能及时获取合作学校的最新信息。错误或模糊的信息导致客户对课程、费用及入学要求产生误解，从而削弱品牌信任度。
主动且情境感知的建议
Rather than following a fixed script, it uses natural language processing to understand the intent and context behind each question.
It is wired straight into a central knowledge base: scholarships, programmes, admission criteria, application steps and related procedures.
It is trained to recommend schools and majors based on the student's grades, budget, interests and preferred destination.
将复杂问题转接给人工客服
When a question goes beyond what it can answer, the bot hands the conversation to a consultant together with the full chat history.
The consultant picks up without a break and the customer never has to repeat themselves.
Running 24/7, it keeps response times short, lightens the team's load and all but eliminates missed messages.
即时成本估算
The customer states the destination, major, intake date, the scholarship they are aiming for and any add-on services.
The bot pulls the latest cost data from the system and calculates the expected total in seconds.
The estimate is broken down item by item, with cheaper options highlighted when a scholarship or promotion applies.
多语言咨询
It detects and replies in the language the customer is using — Vietnamese, English, Korean, Japanese, Chinese and other common languages.
That matters in this industry, where students and parents are often spread across several countries.
It does more than translate: it adapts tone and phrasing to the culture, so information about programmes, scholarships and paperwork lands clearly.
